As of 2016, Times ASL has also been a core member of the skills for Employment Investment Program (SEIP). This is a dynamic initiative to train thousands of unemployed graduates/ diploma holders of the country aged 18 to 40 in Business Process Outsourcing (BPO) such as Call Centers, data entry; Accounting, HR, Healthcare, legal process, etc and place them in jobs.
This special project is run jointly by Skills Development Coordination and Monitoring Unit (SDCMU) of Finance Division under Ministry of Finance, Government of the people’s Republic of Bangladesh and BACCO. Funding for the project is being is being provided by the Asian Development Bank (ADB) as loan to the Government of Bangladesh to provide assistance to 1.25 million youth by 2024 in the focus sectors.
Leading the way
As one of the focal training centers of this project, Times ASL has successfully conducted trainings. To around ---- students. Our recruits have held records of successful completion of the course, consistently being awarded the top grads in written as well as oral examinations, and of being placed in jobs in the telecommunications, BPO and other service sectors.
At Times ASL Call Center, Quality is of prime importance. We believe in sustained quality as a critical factor for our continued success and growth. It has a sound procedure to monitor every call between its representative and valued customers. Our quest for quality of services is not limited to just constancy center operation. We provide quality services that don’t just satisfy clients, but far exceed their expectations.
The quality assurance team keeps a close eye on every agent and their incentives depend largely on the basis of their monitored performance.