We have been successfully working & experience with some of the renowned international companies and have already completed some of the task in outbound telemarketing and inbound customer care support. In the last four years we have gained experience in:
- Telecom Sector
- Order Taking in General Store customer care support
- Emergency Doctor Service
- Technical Help Desk
- Banking Sector
- Government Related Survey
- Educational sector
- Back Office Service
- Sports Blogging
- Grocery Survey
- Email of Chat Support
- Lead Generation
- Product promotion
- Debt Collection
Flight Information Service:
Our Flight Information Service Center is equipped with today’s latest Software and technology. Every call that will come into our center will be handled by a professional customer service Representative, who has a computer which automatically displays the proper greeting, customized on-screen scripting, with operation systems called Global Distribution Systems (GDS). Our outstanding Customer Service puts us way ahead of all other Call Centers of Bangladesh.
Solutions provided by our short code team / service will include:
- Flight reporting time
- Help Desk
- Departure and Arrival
- Status of the Passenger
- Flight Delay & Baggage Information
- Ticket Fare
- Airport and Terminal Information
- Hotel Information
Inbound call Management:
The basic Inbound services that we provide are:
- Advertising/Promotion- Allow your customers to buy the minute they respond to your ad.
- Brochure/Information Request- Allows the customer to call for further information. We can fulfill information- brochure- literature requests, if required.
- Customer Help Lines- Enhance customer service by providing additional information support.
- After Sales Services: Exceed customer expectations. Maximize post-sale opportunities by personalized after-sales follow-up
Outbound Call Management
The Basic Outbound Services that we provide:
- Appointment meeting: We make sure that you can use your Field sales staffs much more effectively. The process is such that we will find you the prospects or customers who are interested and set up a confirmed appointment. Ten you Sales Representatives will carry on the next procedures to close the sale.
- Direct Sales (Products/ Services) we carry out the complete procedure from the start to the completion of the sale. This will in fact increase your customer database and help you to earn more revenue.
Data Entry Operations All Back Office Functions Application Processing Data Conversion E-mail Lead Generation Account Verification & Conformation